Job Description
Are you a tech-savvy professional looking to make a tangible impact in your community?
Fresno County Government is urgently seeking a dedicated IT Support Specialist to join our dynamic team. In this vital role, you will ensure the smooth operation of our critical information systems, providing essential technical support to county employees and maintaining the digital infrastructure that serves our citizens.
We offer competitive benefits, a stable work environment, and the opportunity to serve the public. If you are a problem-solver with a passion for technology, we want to hear from you.
Why Join Us?
- Competitive Salary & Benefits Package
- Retirement Plans (CalPERS)
- Professional Development Opportunities
- Comprehensive Health Insurance
- Work-Life Balance
Responsibilities
- Provide Tier 2 technical support to county staff, troubleshooting hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices running Windows 10/11 and macOS.
- Manage and maintain the Local Area Network (LAN), including user access control, Active Directory management, and security protocols.
- Monitor system performance and respond to alerts to ensure minimal downtime for government operations.
- Assist in the planning and implementation of IT upgrades and software deployments across various departments.
- Document technical issues, resolutions, and standard operating procedures to maintain a knowledge base.
Qualifications
- High school diploma or GED; Associate’s degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and networking fundamentals.
- CompTIA A+ certification or equivalent technical certifications are highly desirable.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users clearly.
- Ability to work independently as well as part of a team in a fast-paced government environment.