Job Description
We are seeking a highly skilled and dedicated IT Support Specialist II to join our state government team in Dallas, TX. This is an immediate hire opportunity for a proactive professional looking to make a significant impact in public service. You will play a crucial role in maintaining the technological infrastructure that supports essential state operations.
As part of the State of Texas, you will enjoy unparalleled job security, comprehensive benefits, and a supportive work environment.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain an accurate inventory of IT assets and equipment.
- Assist with the deployment and configuration of workstations and mobile devices.
- Document all technical issues and resolutions in the Service Desk management system.
- Conduct user training sessions to improve technology literacy across departments.
- Collaborate with network administrators to ensure seamless system connectivity.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field required; Bachelor's degree preferred.
- Minimum of 2-4 years of professional IT support experience.
- Certification such as CompTIA A+ or Network+ is strongly desired.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced government environment.