Job Description
Join the Future of Public Service in Phoenix!
We are currently seeking a highly skilled IT Support Specialist II to join our dynamic government team. This is an urgent hiring opportunity for a detail-oriented professional to support critical state infrastructure and ensure seamless operations for federal and local agencies.
Why Join Us?
- Stable career with the State Government.
- Comprehensive benefits package including health, dental, and vision.
- Generous retirement plan (PERS).
- Opportunity to work on high-impact technology projects.
If you are looking for a rewarding role in the public sector with immediate impact, apply today.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts, permissions, and Active Directory security protocols.
- Perform system maintenance, patch management, and software installations.
- Collaborate with cross-functional teams to implement IT solutions that meet government compliance standards.
- Document technical procedures and maintain detailed issue logs.
- Respond to help desk tickets and resolve incidents within established SLAs.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field; or equivalent military/technical experience.
- Minimum of 3 years of experience in IT support or a similar technical role.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Office 365.
- Experience with government security clearance processes is highly preferred.
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to work in a fast-paced, high-pressure environment.