Job Description
Are you ready to make a tangible impact in your community? Louisville Metro Government is currently seeking a skilled IT Support Specialist for an immediate hire opportunity. Join a stable and essential public service organization where your technical expertise will directly support city operations.
We are looking for a proactive problem-solver who thrives in a fast-paced environment. This role offers a competitive salary structure, comprehensive health benefits, and the chance to start your career or advance your path in government IT.
Why This Role is Right for You:
- Immediate Start: Qualified candidates can begin working within weeks.
- Government Stability: Work for a recognized leader with job security and growth potential.
- Modern Benefits Package: Includes medical, dental, vision, and retirement plans.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end-users, troubleshooting hardware and software issues efficiently.
- Manage and maintain the Help Desk ticketing system (e.g., ServiceNow) to ensure timely resolution of service requests.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices across various departments.
- Assist in the deployment of new hardware and software updates, ensuring compliance with security policies.
- Document all technical issues and resolutions in the knowledge base to improve service delivery.
- Collaborate with senior IT staff on network administration and system maintenance tasks.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent technical certification).
- 1-3 years of professional experience in IT support, help desk, or technical assistance roles.
- Strong working knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical staff.
- Familiarity with ITIL best practices and ticketing systems is a plus.
- Ability to adhere to strict deadlines and maintain confidentiality of government data.