Job Description
Join the State of Ohio and secure your future with a stable, mission-driven career in Information Technology.
We are seeking a detail-oriented IT Support Specialist to join our dynamic team in Columbus, OH. This is an excellent opportunity to work with state-of-the-art technology while contributing to public service. We offer daily pay options and comprehensive benefits for our dedicated employees.
Why Join Us?
- Daily Pay Options: Access your earnings when you need them.
- Job Security: Stability within the state government sector.
- Professional Growth: Continuous training and advancement opportunities.
Apply today to become part of the team that keeps Ohio's government running efficiently.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware and software issues across multiple state agencies.
- Manage and maintain the configuration of Windows and Mac OS workstations, laptops, and peripherals.
- Troubleshoot and resolve network connectivity, email, and application access problems.
- Assist with the deployment of new hardware, software updates, and security patches.
- Maintain accurate and up-to-date documentation of IT assets, incidents, and resolutions.
- Collaborate with vendors and internal teams to ensure optimal system performance.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2-4 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows operating systems (10/11) and Microsoft Office Suite.
- Familiarity with Active Directory, remote access tools (VPN), and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to pass a standard background check and drug screening required for state employment.