Job Description
Are you seeking a stable career in the public sector with competitive compensation and the assurance of weekly pay? The State of Ohio Department of Administrative Services is currently looking for a skilled IT Support Specialist to join our dynamic team. In this role, you will play a critical part in maintaining the technological infrastructure that supports state operations, ensuring our employees have the tools they need to succeed. We offer a comprehensive benefits package, professional development opportunities, and a collaborative work environment.
This is an excellent opportunity for individuals looking to advance their career in Federal and State government jobs with long-term security and growth potential.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to state employees via phone, email, and in-person, ensuring rapid resolution of hardware and software issues.
- Install, configure, and troubleshoot desktop computers, printers, laptops, and mobile devices.
- Manage and maintain computer inventory and asset tracking records to ensure accuracy and compliance.
- Assist with the deployment of new operating systems and applications across various state agencies.
- Maintain a clean and organized Help Desk workspace, adhering to all security protocols and compliance standards.
- Collaborate with network administrators to resolve complex technical problems and improve system reliability.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field is required; Bachelor's degree preferred.
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Office Suite, Windows operating systems, and troubleshooting hardware peripherals.
- Excellent customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced government environment.
- Must be a US Citizen and pass a background check and drug screening.