Job Description
Join the Texas State Government and make a lasting impact on the infrastructure that powers our state. We are currently seeking a dedicated IT Support Specialist to join our dynamic team in Dallas, TX. This is a fantastic opportunity for professionals seeking a stable career with competitive benefits, including weekly pay and comprehensive health coverage.
As an IT Support Specialist, you will be the first point of contact for technical issues, ensuring that state agencies remain operational and secure. We value innovation, integrity, and dedication, and we are looking for someone who thrives in a collaborative, public service environment.
Responsibilities
- Troubleshoot and Resolve: Provide technical support for hardware, software, and network issues to state employees via phone, email, and in-person.
- System Maintenance: Monitor and maintain IT systems to ensure maximum uptime and performance across state facilities.
- Security Compliance: Enforce state cybersecurity policies and assist in the implementation of security protocols to protect sensitive data.
- Asset Management: Manage IT inventory, including laptops, printers, and peripherals, ensuring accurate record-keeping.
- Network Support: Assist in the configuration and maintenance of local area networks (LAN) and wide area networks (WAN).
- Documentation: Create and maintain technical documentation, including troubleshooting guides and standard operating procedures.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field required; Bachelor's degree preferred.
- Experience: Minimum of 2-3 years of professional IT support experience in a corporate or government environment.
- Technical Skills: Proficiency in Windows and Linux operating systems, Active Directory, and basic networking concepts (TCP/IP, DHCP).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Clearance: Ability to pass a standard background check and drug screening required for state employment.
- Flexibility: Willingness to work occasional evenings or weekends to support critical state operations.