Job Description
Join the Texas State Government as a Remote IT Support Specialist and serve the community while enjoying exceptional work-life balance! This weekend shift position offers the opportunity to work remotely while delivering critical technical support to state agencies across Texas. Enjoy comprehensive benefits including premium health insurance, retirement plans, and paid time off.
We're seeking dedicated professionals who thrive in flexible environments and are passionate about public service. With competitive compensation, career advancement opportunities, and the chance to make a tangible impact, this role is ideal for those seeking stability and purpose in their career.
Responsibilities
- Provide remote technical support and troubleshooting for state agency systems, software, and hardware
- Monitor and maintain network security protocols across government infrastructure
- Document service tickets, incidents, and resolutions in compliance with state IT standards
- Collaborate with cross-functional teams to implement system upgrades and patches
- Deliver user training and technical guidance via virtual platforms
- Ensure compliance with Texas state IT policies and data security regulations
- Participate in weekend on-call rotation for critical system support
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms (Azure/GCP)
- Strong troubleshooting skills with network connectivity, VPN, and virtual desktops
- Experience working with government IT systems or compliance frameworks
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Ability to work independently during weekend shifts with minimal supervision