Job Description
Are you seeking a stable career in the public sector? The State of Illinois is currently hiring a dedicated IT Support Specialist to join our weekend operations team. This is an excellent opportunity to secure a long-term position with comprehensive benefits, including health insurance, retirement plans, and paid time off, while working a flexible weekend schedule.
In this role, you will be the first point of contact for technical assistance, ensuring our state agencies remain operational and secure during non-business hours. Join us in driving digital excellence for the state of Illinois.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Monitor server status and perform routine maintenance to ensure system uptime and security.
- Respond to help desk tickets and user inquiries with a focus on efficiency and customer satisfaction.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Document all technical incidents and resolutions in the state's IT service management system.
- Collaborate with the on-call team to handle critical incidents that may arise during off-hours.
- Ensure compliance with state security policies and data protection regulations.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Microsoft Office Suite.
- Familiarity with networking concepts, TCP/IP, and basic troubleshooting methodologies.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Friday through Sunday) and holidays as required.
- Valid Driver’s License (for occasional travel between state facilities).