Job Description
Are you seeking a stable career with a purpose? Raleigh Public Services is hiring dedicated professionals for our Night Shift Government Support team. We offer a competitive benefits package, including health insurance, paid time off, and a clear path for advancement.
As a member of our night shift team, you will play a crucial role in maintaining the continuity of government services, supporting citizen inquiries, and ensuring data accuracy during off-hours. Whether you prefer working from our Raleigh facility or a remote setup, we value your contribution.
Why Join Us?
- Job stability in the public sector.
- Comprehensive health and wellness benefits.
- Night shift differential pay.
- Flexible remote and hybrid work options.
Responsibilities
- Manage incoming government inquiries via phone, email, and chat during the night shift.
- Process and verify sensitive government documents and data entries with high accuracy.
- Provide exceptional customer service to residents and agency partners.
- Collaborate with day-shift supervisors to ensure seamless workflow transitions.
- Maintain strict confidentiality and adhere to government compliance standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or government administration preferred.
- Must be available to work nights (typically 5:00 PM - 2:00 AM).
- Strong typing and computer proficiency (MS Office Suite).
- Ability to work independently with minimal supervision.