Job Description
Are you looking for a stable, rewarding career within the public sector? Memphis Public Safety Support Services is currently hiring dedicated professionals for our night shift team. We offer a comprehensive benefits package, competitive pay, and the flexibility of remote work from within the Memphis, TN area.
As a Government Support Specialist, you will play a critical role in assisting citizens with inquiries, processing documentation, and ensuring public safety operations run smoothly during the overnight hours. If you are detail-oriented and looking for excellent benefits with a government-backed organization, we want to meet you.
Why Join Us?
- Excellent Benefits: Full medical, dental, and vision insurance.
- Retirement Planning: Generous 401(k) matching program.
- Work-Life Balance: Consistent night shift schedule.
- Professional Growth: Clear pathways for advancement within the government sector.
Take the next step in your career with a role that matters.
Responsibilities
- Monitor and respond to incoming government inquiries via phone, email, and secure web portals during the night shift.
- Process applications, permits, and official documentation with high accuracy and adherence to government protocols.
- Maintain strict confidentiality of sensitive citizen data and government records.
- Escalate complex issues to the day shift supervisor or relevant government agencies promptly.
- Update internal databases and case management systems in real-time.
- Conduct routine quality assurance checks on communication logs and data entries.
- Assist in training new hires on night shift procedures and software tools.
Qualifications
- High School Diploma or GED required; Associate’s degree in Public Administration or related field preferred.
- Previous experience in a government, military, or public service environment is highly desirable.
- Demonstrated ability to work effectively in a remote environment with strong self-discipline.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and government-specific software.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal and written communication skills with a professional tone.
- Ability to pass a background check and security clearance verification.