Job Description
Join the Night Shift Elite at Apex Federal Solutions
Are you looking for a stable, high-impact career in the public sector? We are seeking a dedicated Night Shift IT Support Specialist to join our team in Charlotte, NC. As a premier federal contractor, you will play a critical role in maintaining the security and efficiency of sensitive government operations during the critical overnight hours. Enjoy a competitive salary, comprehensive benefits, and the opportunity to work in the heart of the Queen City.
Why You'll Love This Role
Impactful Work: Support federal missions that directly impact national security and public safety.
Shift Premium: Receive a competitive night shift differential on top of base pay.
Growth: Clear pathways for career advancement within the federal contracting sector.
Your Responsibilities
- Provide Tier 2 and Tier 3 technical support to federal personnel and contractors during night operations.
- Monitor system performance, troubleshoot network issues, and resolve hardware/software incidents with a high degree of accuracy.
- Enforce strict security protocols and data privacy standards in compliance with federal regulations (NIST, FISMA).
- Manage and escalate helpdesk tickets efficiently, ensuring 99.9% uptime for critical systems.
- Conduct regular security audits and patch management during low-traffic hours.
- Collaborate with the day shift team to ensure seamless knowledge transfer and issue resolution.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 3 years of experience in IT support, help desk, or system administration.
- Must be willing and able to work Night Shift (10:00 PM - 6:00 AM).
- Active Secret Security Clearance or eligibility to obtain one (TS/SCI preferred).
- Strong knowledge of Windows Server, Active Directory, and network protocols (TCP/IP).
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
What We Offer
- Competitive salary range: $68,000 - $88,000 USD.
- Comprehensive health, dental, and vision insurance.
- 401(k) matching with immediate vesting.
- Generous paid time off and holiday schedule.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to federal personnel during night operations.
- Monitor system performance, troubleshoot network issues, and resolve hardware/software incidents.
- Enforce strict security protocols and data privacy standards in compliance with federal regulations.
- Manage and escalate helpdesk tickets efficiently to ensure 99.9% uptime.
- Conduct regular security audits and patch management during low-traffic hours.
- Collaborate with the day shift team to ensure seamless knowledge transfer.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT preferred.
- Minimum of 3 years of IT support or help desk experience.
- Must be willing to work the Night Shift (10:00 PM - 6:00 AM).
- Active Secret Security Clearance or eligibility to obtain one.
- Strong knowledge of Windows Server and Active Directory.
- Excellent problem-solving skills and ability to work independently.