Job Description
We are currently seeking a highly skilled Night Shift IT Support Specialist to join our team in San Diego, CA. This is an excellent opportunity to work within a federal contract environment, providing critical technical support to government personnel. If you are looking for stability, growth, and the chance to work in the heart of California, we want to hear from you.
In this role, you will ensure the continuity of IT services by maintaining systems and resolving technical issues during off-peak hours. You will be a vital link in our support chain, ensuring our federal clients receive top-tier service around the clock.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues during night operations.
- Monitor and maintain server health and system performance to ensure 24/7 availability and uptime.
- Escalate complex incidents to senior engineering teams while effectively managing user expectations.
- Conduct routine security audits, patch management, and backups during low-traffic periods.
- Assist in the deployment, configuration, and troubleshooting of workstations and peripherals.
- Document all technical interactions and resolutions in the ticketing system accurately.
Qualifications
- Certifications: CompTIA Security+, A+, or CCNA preferred.
- Must be a U.S. Citizen eligible for government security clearance (Secret clearance preferred).
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Ability to work rotating night shifts (e.g., 6:00 PM – 6:00 AM) on a regular basis.
- Strong troubleshooting skills for Windows Server, Linux, and Mac OS environments.
- Excellent communication skills and a customer-service oriented mindset.