Job Description
Join Raleigh's elite public safety team as a Night Shift Communications Officer, where stability meets purpose. This government-backed role offers unparalleled job security, comprehensive benefits, and the opportunity to serve your community remotely during critical hours. As a vital link in emergency response systems, you'll handle high-stakes communications while enjoying flexible remote work options after initial onboarding training. Perfect for career-driven individuals seeking predictable schedules, competitive pay, and the pride of public service.
Why Choose Us?
- Federal-level job security with no seasonal layoffs
- 100% employer-paid health insurance premiums
- Pension plan with 20-year retirement eligibility
- Tuition reimbursement for career advancement
- Hybrid remote work post-training phase
Responsibilities
- Manage 24/7 emergency communications via phone, radio, and digital platforms
- Dispatch police, fire, and EMS personnel with precision and urgency
- Maintain detailed incident documentation in CAD/RMS systems
- Cross-train in multiple agency protocols for seamless coverage
- Conduct welfare checks and crisis intervention support
- Collaborate with state emergency management agencies during major incidents
- Train new personnel on communication protocols and technology
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service or call center experience
- Valid NC driver's license with clean record
- Ability to obtain NC Emergency Medical Dispatcher (EMD) certification
- Proficiency in Microsoft Office and CAD/RMS software
- Exceptional multitasking under pressure (type 45+ WPM)
- Pass background check and polygraph examination
- Flexibility for rotating weekend/holiday shifts