Job Description
Join the City of Fresno's elite Public Safety team as a Night Shift Dispatcher. This critical role operates 24/7 to ensure emergency response coordination across our community. We offer competitive compensation, comprehensive benefits including pension plans, and opportunities for professional growth. If you thrive in high-pressure environments and are committed to public service, this is your chance to make a tangible impact while working alongside dedicated professionals.
Responsibilities
- Coordinate emergency responses for police, fire, and medical services during night hours
- Maintain accurate radio communication with field units and dispatch appropriate resources
- Enter and update critical incident data in CAD/RMS systems with precision
- Provide clear, calm instructions to callers during emergency situations
- Conduct thorough screening of incoming calls to prioritize response protocols
- Collaborate with multi-agency partners during large-scale incidents
- Perform routine equipment checks and system maintenance
Qualifications
- High school diploma or equivalent; college degree in criminal justice preferred
- Minimum 1 year dispatch or emergency services experience
- Valid California Class C driver's license
- Ability to pass POST background check and polygraph examination
- Typing speed of 45+ WPM with 95% accuracy
- Proficiency in CAD/RMS systems and emergency software
- Ability to work rotating night shifts, weekends, and holidays
- Certified in NIMS/ICS 100/200 within 6 months of hire