Job Description
Join the State of California and Secure Your Future with Excellent Benefits!
We are seeking a highly motivated Night Shift Technical Support Specialist to join our dynamic team. If you are looking for stability, a robust public service career, and a schedule that works for you, this is the opportunity you have been waiting for.
As part of the State Government, you will enjoy comprehensive benefits packages including medical, dental, vision, and a generous pension plan. This role is critical to maintaining our IT infrastructure during off-hours, ensuring state operations continue seamlessly.
Why Apply?
- Excellent Benefits: Top-tier healthcare, retirement plans, and paid time off.
- Night Shift: Work a schedule that fits your lifestyle with premium shift differentials.
- Purpose-Driven Work: Make a tangible impact on the community you live in.
Responsibilities
- Provide advanced technical support and troubleshooting for end-users during the night shift.
- Monitor and maintain IT systems, servers, and network infrastructure to ensure 99.9% uptime.
- Log, track, and manage IT service requests and tickets within the state’s helpdesk software.
- Perform routine system backups and security patches outside of peak operational hours.
- Assist in the deployment of hardware and software solutions for state agencies.
- Collaborate with day-shift teams to ensure a smooth handover of support issues.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- Valid Driver’s License and ability to pass a background check and drug screen.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Experience with Windows Server, Active Directory, and common office software suites.
- Flexibility to work rotating night shifts, holidays, and weekends as required.