Job Description
Are you seeking a career with stability, purpose, and excellent benefits?
The North Carolina Department of Administration is currently seeking a detail-oriented and professional Part-Time Customer Service Representative to join our team in Raleigh. This is a fantastic opportunity to serve the state while enjoying a flexible work-life balance.
We pride ourselves on offering one of the most comprehensive benefit packages in the public sector, including premium health coverage, a robust retirement plan (TRS), and paid time off for eligible part-time employees.
In this role, you will serve as the first point of contact for the public, ensuring a high level of service and professionalism. If you are looking for a government job that values your contribution and offers long-term security, we encourage you to apply today.
Responsibilities
- Manage High-Volume Inquiries: Answer incoming phone calls and emails professionally, addressing questions regarding state services and department policies.
- Data Entry & Record Keeping: Accurately input and maintain confidential records in the state’s electronic filing system.
- Customer Assistance: Assist visitors and callers in navigating our facilities and locating necessary resources efficiently.
- Administrative Support: Prepare reports, sort mail, and assist the office manager with daily operational tasks.
- Compliance Adherence: Ensure all interactions and documentation comply with state and federal regulations.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Public Administration or Business preferred.
- Experience: Minimum of 1 year of experience in customer service, administrative support, or a government office setting.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new database software quickly.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Ability to work a flexible schedule, including some evenings or weekends as required by department needs.