Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Service Representative to join the State of Arizona Department of Revenue. In this pivotal role, you will serve as the first point of contact for citizens, providing exceptional service regarding tax inquiries and administrative support. Enjoy the flexibility of a part-time schedule while contributing to vital public services in the heart of Phoenix.
Our mission is to provide excellent service to Arizona taxpayers. As a member of our team, you will help ensure compliance with state laws while maintaining the highest standards of professionalism and integrity.
Responsibilities
- Respond to high-volume incoming phone inquiries and emails with professionalism and accuracy.
- Assist visitors at the service counter with document processing and general information.
- Verify and input data into state databases, ensuring strict adherence to privacy regulations.
- Resolve customer issues and complaints efficiently, escalating complex matters to senior staff when necessary.
- Maintain a clean and organized workspace, including filing and archiving physical and digital records.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of experience in customer service or public administration preferred.
- Strong verbal and written communication skills with the ability to explain complex concepts clearly.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
- Ability to work a flexible schedule, including evenings and weekends, as required by agency needs.
- Must be a US Citizen or eligible for government employment.