Job Description
Join our dynamic team as a Part-Time DMV Customer Service Representative in Buffalo, NY! We're seeking a friendly and detail-oriented professional to deliver exceptional service to our community members. This role offers flexible hours while making a real impact on residents' daily lives. If you thrive in customer-facing environments and want to contribute to public service excellence, apply today to become part of New York's premier DMV team.
Responsibilities
- Provide in-person and virtual assistance for driver's licenses, vehicle registrations, and ID services
- Process transactions accurately using DMV computer systems and software
- Answer customer inquiries regarding DMV procedures, requirements, and documentation
- Resolve customer concerns with patience and professionalism, escalating complex issues appropriately
- Maintain organized workspace and ensure compliance with confidentiality protocols
- Collaborate with team members to optimize customer flow and service efficiency
- Assist with special projects and community outreach initiatives as needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with computer systems and ability to learn new software quickly
- Excellent communication and conflict resolution skills
- Ability to work flexible schedule including evenings and weekends
- Valid New York State driver's license required
- Strong attention to detail and accuracy in documentation
- Knowledge of Buffalo/Erie County area preferred