Job Description
Join our dynamic team at the Pennsylvania Department of Transportation as a Part-Time DMV Customer Service Representative! This exciting opportunity allows you to serve Philadelphia residents with professionalism and efficiency while supporting critical state services. Enjoy flexible hours in a rewarding environment where your communication skills directly impact community satisfaction. Perfect for students, career changers, or those seeking supplemental income with growth potential.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with accuracy
- Provide clear guidance on DMV procedures, documentation requirements, and fee structures
- Utilize specialized software to verify applicant eligibility and maintain secure records
- Resolve customer inquiries regarding testing schedules, appointments, and policy changes
- Collaborate with enforcement agencies to address compliance issues
- Maintain organized documentation and ensure data confidentiality
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience with conflict resolution skills
- Proficiency in Microsoft Office Suite and basic database systems
- Ability to handle sensitive information with strict confidentiality
- Valid Pennsylvania driver's license with clean driving record
- Ability to work flexible shifts including weekends
- Strong attention to detail and multi-tasking abilities
- Pass background check and drug screening