Job Description
We are looking for a dedicated and friendly Part-Time DMV Customer Service Representative to join our team in Milwaukee, WI. If you have a passion for public service and exceptional organizational skills, this is the perfect opportunity for you.
As a vital link between the government and the public, you will be responsible for ensuring a smooth and efficient experience for drivers and vehicle owners. We pride ourselves on our customer-first approach and offer a professional work environment with competitive benefits.
Responsibilities
- Greet and assist customers with vehicle registrations, license renewals, title transfers, and placard applications.
- Process payments accurately and efficiently using Point of Sale (POS) systems.
- Answer incoming phone calls and emails, providing clear and helpful information regarding DMV procedures.
- Verify documentation and perform data entry with a high degree of accuracy and attention to detail.
- Maintain the lobby area to ensure a clean, organized, and welcoming environment for all visitors.
- Resolve customer inquiries and escalate complex issues to supervisors in a timely manner.
- Adhere to all state regulations and agency policies regarding confidentiality and data security.
Qualifications
- High School Diploma or GED required; some college or customer service training is a plus.
- Previous experience in customer service, retail, or government services is highly preferred.
- Basic computer proficiency and ability to learn new software quickly.
- Strong attention to detail and the ability to multi-task in a fast-paced, high-volume environment.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 20 lbs when necessary.