Job Description
Join Irvine's premier mobility services provider as a Senior DMV Customer Service Specialist. We offer industry-leading compensation, comprehensive benefits, and a dynamic work environment in the heart of Orange County. Our team is dedicated to delivering exceptional service while maintaining the highest standards of accuracy and compliance. If you're seeking a rewarding career with growth opportunities in the public sector, apply today and become part of our innovative team.
Responsibilities
- Manage complex DMV transactions including license renewals, vehicle registrations, and title processing
- Provide expert guidance on state compliance requirements and regulatory updates
- Resolve escalated customer inquiries with exceptional problem-solving skills
- Maintain precise documentation in DMV systems with zero-error tolerance
- Train junior staff on DMV procedures and customer service excellence
- Collaborate with law enforcement agencies on verification processes
- Implement service improvements based on customer feedback analytics
Qualifications
- Minimum 3 years of DMV or government customer service experience
- Proficiency in DMV-specific software (e.g., CA DMV systems)
- Exceptional communication skills with multilingual capabilities preferred
- Ability to handle sensitive information with strict confidentiality
- Strong attention to detail with proven accuracy in documentation
- Valid California driver's license required
- Associate's degree or equivalent experience in public administration
- Ability to work flexible shifts including weekends