Job Description
Join the Social Security Administration and build a stable career serving America's seniors. We're seeking a dedicated Part-Time Administrative Specialist to support critical public services in Milwaukee. Enjoy federal benefits, flexible scheduling, and meaningful work that impacts thousands of lives daily. This position offers unparalleled job security with opportunities for advancement within one of the nation's most respected agencies.
Responsibilities
- Process and verify Social Security benefit applications with 100% accuracy
- Assist beneficiaries with inquiries via phone, email, and in-person interactions
- Maintain confidential case files in compliance with federal regulations
- Collaborate with cross-functional teams to resolve complex benefit issues
- Contribute to process improvement initiatives for enhanced service delivery
- Participate in quarterly training to maintain regulatory knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to handle sensitive information with discretion
- Strong problem-solving skills and attention to detail
- U.S. citizenship and ability to pass federal background check
- Experience with government systems (e.g., MAXIS) a plus