Job Description
Join the Social Security Administration as a Part-Time Federal Claims Processor in Austin. This vital role supports our mission to deliver critical benefits to Americans nationwide. Enjoy competitive federal benefits, flexible scheduling, and the opportunity to serve your community while advancing your career. We're seeking dedicated individuals who thrive in detail-oriented environments and want to make a meaningful impact.
Why Join Us?
- Federal benefits package (health insurance, retirement plans)
- Flexible part-time schedule (20-30 hours/week)
- Professional development opportunities
- Inclusive, mission-driven workplace culture
Responsibilities
- Process and verify retirement, disability, and survivor benefit claims
- Review application documentation for accuracy and completeness
- Communicate with claimants and stakeholders via phone/email
- Maintain strict compliance with federal regulations and privacy laws
- Update and maintain case records in federal databases
- Collaborate with team members to resolve complex cases
- Generate monthly reports on claim processing metrics
Qualifications
- US citizenship required
- Minimum 1 year administrative or customer service experience
- Proficient with Microsoft Office Suite
- Strong attention to detail and data accuracy skills
- Ability to handle confidential information with discretion
- Excellent written and verbal communication abilities
- Basic knowledge of federal benefit programs preferred
- Ability to pass background check and federal fingerprinting