Job Description
Join the Social Security Administration's Baltimore office as a Part-Time Federal Clerk Specialist and make a direct impact on our community's well-being. This unique opportunity allows you to serve the public while maintaining a flexible schedule in a dynamic federal environment. Enjoy competitive benefits, professional development, and the pride of contributing to one of America's most vital agencies.
Our Baltimore facility offers a supportive team culture with modern amenities and convenient public transit access. This position is ideal for students, career changers, or professionals seeking work-life balance without compromising on meaningful contribution.
Responsibilities
- Process and verify citizen benefit applications with 99% accuracy
- Maintain secure federal databases and documentation systems
- Provide exceptional in-person and telephonic customer support
- Coordinate with federal agencies to resolve complex cases
- Prepare detailed correspondence and official reports
- Ensure strict compliance with federal privacy regulations (HIPAA, PII)
- Support outreach initiatives for underserved communities
Qualifications
- U.S. citizenship required
- High school diploma or equivalent (college preferred)
- Minimum 1 year clerical or customer service experience
- Proficient in Microsoft Office Suite and data entry systems
- Ability to pass federal background investigation
- Excellent written and verbal communication skills
- Ability to work 20-25 hours per week (flexible scheduling)
- Knowledge of Baltimore area communities preferred