Job Description
We are seeking a dedicated and detail-oriented Part-Time Federal Customer Service Representative to support our operations in Raleigh, NC. As part of the U.S. General Services Administration, you will play a crucial role in assisting federal employees and visitors, ensuring our facilities operate efficiently and professionally. This position offers a unique opportunity to contribute to the public sector with a flexible schedule that accommodates your lifestyle.
Why Join Us?
• Impactful Work: Directly support federal agencies and their missions.
• Flexible Schedule: Ideal for students, retirees, or those seeking work-life balance.
• Professional Growth: Exposure to government operations and administrative processes.
Responsibilities
- Manage high-volume phone inquiries and route calls to appropriate departments efficiently.
- Assist federal visitors with access badges, directions, and general information.
- Perform data entry and maintain accurate digital records of visitors and inquiries.
- Support administrative functions such as filing, photocopying, and mail distribution.
- Ensure compliance with federal security protocols and agency policies.
- Collaborate with the operations team to improve visitor services and workflow.
Qualifications
- U.S. Citizenship is required for this federal position.
- Minimum typing speed of 40 WPM with high accuracy.
- Previous experience in customer service or administrative support is preferred.
- Ability to pass a mandatory background check and security clearance.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.