Job Description
Join the Mission. Work Part-Time.
Are you looking for a stable career with a purpose? Apex Federal Solutions is currently seeking a dedicated Part-Time Federal IT Support Specialist to support our government clients in Colorado Springs, CO. We specialize in delivering cutting-edge technology solutions to federal agencies, and we are looking for professionals who value security, stability, and service.
In this role, you will work part-time hours (20-25 hours per week) assisting federal personnel with technical needs, maintaining network integrity, and ensuring compliance with federal security standards. If you have an IT background and want to serve your country without the full-time commitment, this is the perfect opportunity for you.
Responsibilities
- Provide Tier 2/3 technical support to federal employees, including hardware troubleshooting, software installation, and network configuration.
- Monitor system performance and troubleshoot network issues to ensure 99.9% uptime for federal applications.
- Assist in the maintenance and security patching of servers and workstations in strict compliance with federal regulations (NIST, FISMA).
- Document technical issues and resolutions in the Service Management database following ITIL best practices.
- Collaborate with the team to deploy new hardware and software solutions as required by project timelines.
- Maintain strict confidentiality and adhere to all government security protocols and physical access requirements.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field; or equivalent professional experience (3+ years in IT support).
- Active Secret or Top Secret Security Clearance (or the ability to obtain one) is highly preferred.
- Proficiency in Windows 10/11, Microsoft Office Suite, and Active Directory administration.
- Strong understanding of TCP/IP networking, VPNs, and basic firewall administration.
- Excellent communication skills and the ability to work effectively within a secure, high-stakes government environment.