Job Description
Apex Government Solutions is currently seeking a skilled and reliable Part-Time Federal IT Support Specialist to support our operations in Colorado Springs. This is an excellent opportunity for professionals looking to contribute to meaningful federal projects while maintaining a flexible work-life balance.
In this role, you will provide essential technical assistance to federal agency personnel, ensuring the smooth operation of critical IT infrastructure and maintaining compliance with federal standards.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for federal government clients via helpdesk and on-site visits.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Assist in the deployment, configuration, and maintenance of IT assets and peripherals.
- Document all support tickets, incident reports, and system changes in compliance with federal documentation standards.
- Conduct regular system checks and maintenance to ensure security and uptime.
- Collaborate with the team to improve service delivery and user satisfaction.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in IT support, helpdesk, or a related technical role.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work part-time hours (approx. 20-25 hours per week) with some flexibility.
- U.S. Citizenship is required for positions supporting federal agencies.