Job Description
Are you seeking a flexible yet impactful career within the U.S. Federal Government? We are currently hiring a Part-Time IT Support Specialist to join our Columbus, Ohio team. This position offers the perfect blend of professional development and work-life balance, providing critical technology support to federal personnel in a secure, mission-critical environment.
Why Join Us?
- Work for a leading federal agency committed to national security and public service.
- Enjoy the stability and comprehensive benefits package available to federal employees.
- Flexible part-time schedule allowing for a healthy work-life balance.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to federal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including desktops, laptops, and printers.
- Assist with the deployment and configuration of new government-issued equipment.
- Monitor network performance and troubleshoot connectivity issues.
- Ensure strict compliance with federal cybersecurity protocols and data privacy regulations.
- Maintain accurate records of all support tickets and IT asset inventory.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or related field is preferred.
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Must be a U.S. Citizen and eligible for a Public Trust security clearance.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.