Job Description
Are you a tech-savvy professional looking to make a tangible impact in the public sector? The City of New York Department of Information Technology is currently seeking a dedicated Part-Time IT Support Specialist to join our dynamic team. In this role, you will provide essential technical assistance to federal and state employees, ensuring our digital infrastructure remains robust and accessible.
As a part of our government team, you will enjoy a collaborative work environment, competitive benefits, and the opportunity to serve the community. If you are detail-oriented and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Provide Tier 1 & Tier 2 technical support to government staff via phone, email, and in-person assistance.
- Configure and maintain hardware including desktops, laptops, printers, and network peripherals.
- Manage software installations and updates to ensure compliance with government security protocols.
- troubleshoot network connectivity issues and resolve access control problems efficiently.
- Assist with document management systems and ensure data integrity is maintained.
- Monitor system performance and perform routine maintenance tasks during off-peak hours.
- Collaborate with IT leads to implement new technology solutions for better workflow efficiency.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Proficiency in Windows and macOS operating systems.
- Strong knowledge of Microsoft Office Suite and common office software.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work part-time hours (typically 20-25 hours per week) including evenings or weekends as required.
- U.S. Citizenship or legal authorization to work in the United States is required for federal positions.