Job Description
Are you passionate about technology and public service? Texas State Digital Services is seeking a dedicated Part-Time IT Support Specialist to join our dynamic team. In this role, you will play a crucial role in maintaining the technological infrastructure that supports state agencies across Texas. We offer a flexible work environment, competitive pay, and the opportunity to contribute to meaningful government initiatives. If you are looking for a stable career in the public sector with a modern tech stack, we want to hear from you.
Why Join Us?
- Impactful Work: Directly support Texas government operations and citizen services.
- Flexibility: Enjoy a part-time schedule that promotes work-life balance.
- Growth: Exposure to enterprise-level systems and government security standards.
Responsibilities
- Tier 2 Technical Support: Provide advanced troubleshooting and technical assistance for hardware, software, and network issues to internal staff and public sector clients.
- Asset Management: Maintain accurate inventory records of IT equipment, perform hardware audits, and coordinate repairs or replacements.
- System Maintenance: Assist in the deployment, patching, and monitoring of operating systems and essential business applications.
- Documentation: Create and maintain comprehensive technical documentation, including incident reports and knowledge base articles.
- User Training: Conduct training sessions and create user guides to improve digital literacy among government employees.
- Compliance: Ensure all IT activities adhere to federal, state, and local data security and privacy regulations (e.g., NIST standards).
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Experience: Minimum of 2 years of experience in IT support, helpdesk, or a related technical role.
- Certifications: CompTIA A+ certification is strongly preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences.
- Availability: Must be available to work a part-time schedule (approx. 20-25 hours per week) including some evenings or occasional on-call rotations.