Job Description
Join North Carolina's esteemed public service team as a Part-Time Public Benefits Specialist. Enjoy stability, comprehensive benefits, and flexible scheduling while making a tangible impact in your community. This role offers the perfect blend of professional growth and work-life balance within a supportive state government framework.
Our Charlotte-based office provides collaborative environments, competitive compensation, and opportunities for career advancement. As a state employee, you'll access health insurance, retirement plans, and paid leave – all while serving North Carolina residents with dignity and efficiency.
Responsibilities
- Process and verify eligibility for state-funded benefit programs
- Provide clear guidance to applicants regarding documentation requirements
- Maintain accurate case records in state databases
- Collaborate with cross-functional teams to resolve complex cases
- Conduct eligibility interviews via phone and in-person
- Stay updated on policy changes through quarterly training sessions
- Generate monthly reports on caseload metrics
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years in customer service or administrative roles
- Proficiency with Microsoft Office Suite and case management software
- Excellent communication and conflict resolution skills
- Ability to handle confidential information with discretion
- Valid North Carolina driver's license
- Basic knowledge of public assistance programs
- Pass background check and drug screening