Job Description
Join Albuquerque's dynamic public service team as a Part-Time Public Service Specialist. This role is perfect for mission-driven individuals seeking flexible hours while making a tangible impact in our community. You'll serve as a frontline liaison between citizens and municipal services, ensuring efficient resolution of inquiries and fostering trust in local governance. Enjoy competitive pay, comprehensive benefits eligibility, and the opportunity to contribute to initiatives that shape New Mexico's capital city.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person channels regarding municipal programs and services
- Process permit applications, fee payments, and documentation with precision and compliance
- Coordinate cross-departmental communication to resolve complex service requests
- Update and maintain accurate records in government databases (GIS, CRM systems)
- Assist with community outreach events and public information campaigns
- Prepare routine reports on service metrics and citizen feedback trends
- Adhere to all federal, state, and local government regulations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency with Microsoft Office Suite and government software systems
- Ability to obtain and maintain government security clearance
- Strong written and verbal communication skills in English and Spanish
- Detail-oriented with excellent organizational abilities
- Valid New Mexico driver's license with clean driving record
- Ability to work flexible hours including evenings/weekends as needed