Job Description
Join our mission to honor America's heroes by providing exceptional service to our nation's veterans. The U.S. Department of Veterans Affairs Long Beach Healthcare System seeks a dedicated Part-Time Veterans Service Representative to support veterans in accessing earned benefits and healthcare services. This rewarding role offers flexible hours while making a tangible impact on the lives of those who served.
Position includes competitive federal benefits package, professional development opportunities, and a supportive team environment. We value diversity and are committed to creating an inclusive workplace for all employees.
Responsibilities
- Assist veterans and their families in navigating VA benefits, claims, and healthcare enrollment processes
- Provide accurate information on VA programs, eligibility requirements, and application procedures
- Maintain detailed case documentation and electronic records in compliance with federal regulations
- Coordinate with VA medical centers, regional offices, and community partners to resolve veteran inquiries
- Conduct outreach activities to inform veterans about available resources and services
- Participate in training programs to stay current on VA policies and procedural updates
Qualifications
- U.S. citizenship required
- Minimum 1 year customer service or administrative experience
- Proficiency in Microsoft Office Suite and data entry systems
- Ability to communicate clearly with diverse populations including veterans and families
- Strong attention to detail and organizational skills
- Ability to work independently with minimal supervision
- Preferred: Experience with federal claims processing or veteran services