Job Description
Join our mission to honor America's heroes as a Part-Time Veterans Service Representative at the Albuquerque VA Medical Center. This vital role supports veterans with their healthcare benefits and claims processing while offering flexible scheduling. You'll work in a collaborative environment where your administrative skills directly impact veterans' lives.
We provide comprehensive training, competitive benefits including health insurance, and a supportive workplace culture. This position is perfect for students, career changers, or professionals seeking part-time federal service. Albuquerque offers a vibrant cultural scene and outdoor recreation opportunities.
Responsibilities
- Process veterans' healthcare enrollment and benefit applications with accuracy
- Respond to veteran inquiries regarding VA services and eligibility requirements
- Maintain confidential case files and electronic health records in compliance with federal regulations
- Coordinate with VA healthcare providers to ensure seamless veteran care transitions
- Conduct eligibility interviews and document veteran information using VA systems
- Assist veterans with navigating VA resources and community support services
- Collaborate with interdisciplinary teams to resolve complex veteran cases
Qualifications
- U.S. citizenship required
- Minimum 1 year administrative or customer service experience
- Proficiency in Microsoft Office Suite and data entry systems
- Ability to handle sensitive information with confidentiality and empathy
- Strong written and verbal communication skills
- Basic knowledge of veterans' benefits programs preferred
- Ability to work independently and manage multiple priorities
- Pass pre-employment background check and drug screening