Job Description
Join the Social Security Administration's Jacksonville team as a Pension Plan Specialist, where you'll directly impact federal retirement benefits for American workers. This weekend shift role offers the unique opportunity to serve our nation's seniors while enjoying a balanced schedule. You'll manage complex pension plan inquiries, ensure compliance with federal regulations, and deliver exceptional customer service during critical weekend hours when beneficiaries need assistance most.
Our Jacksonville office is a hub for federal pension operations, serving thousands of beneficiaries across Florida and Illinois. This position requires meticulous attention to detail, strong analytical skills, and a passion for public service. You'll work in a modern, collaborative environment with competitive benefits and opportunities for professional growth.
Responsibilities
- Process and verify pension plan applications ensuring compliance with federal regulations
- Respond to weekend shift inquiries via phone, email, and in-person consultations
- Analyze complex financial data to determine eligibility and benefit calculations
- Maintain accurate records in federal databases while maintaining confidentiality
- Collaborate with cross-functional teams to resolve escalated beneficiary cases
- Conduct weekend outreach events to educate seniors on pension benefits
- Prepare detailed reports on pension plan operations and trends
Qualifications
- Bachelor's degree in Finance, Public Administration, or related field
- Minimum 2 years experience in pension administration or federal benefits
- Proficiency with federal systems (e.g., SSA, OPM) and MS Office Suite
- Strong analytical skills with ability to interpret complex financial regulations
- Excellent communication skills for high-stakes beneficiary interactions
- Ability to work independently during weekend shifts with minimal supervision
- Valid U.S. citizenship and ability to pass federal background check
- Familiarity with Florida and Illinois pension regulations preferred