Job Description
Join Houston's elite public safety team as a Police Dispatcher Trainee! No prior experience required—we provide comprehensive paid training to launch your career in emergency communications. This dynamic role is your gateway to protecting Houston's communities while developing critical skills in crisis management, multitasking, and technology operation.
As a trainee, you'll work alongside seasoned dispatchers in our state-of-the-art Communication Center, handling emergency calls, coordinating first responders, and maintaining critical incident documentation. Our accelerated program combines classroom instruction with hands-on simulation to prepare you for real-world scenarios.
Benefits include competitive salary, comprehensive health insurance, retirement plans, paid time off, and career advancement opportunities within HPD. Houston offers a vibrant urban lifestyle with affordable living and diverse communities.
Responsibilities
- Process 911 and non-emergency calls with calm efficiency and accuracy
- Dispatch police, fire, and EMS units during emergency situations
- Maintain detailed records of all communications and incident activities
- Operate computer-aided dispatch (CAD) systems and radio equipment
- Coordinate multi-agency responses during critical incidents
- Provide life-saving instructions to callers during medical emergencies
- Adhere to strict confidentiality and protocol standards
Qualifications
- No prior dispatch or public safety experience required
- High school diploma or equivalent (GED accepted)
- Ability to pass background check and drug screening
- Strong typing skills (minimum 40 WPM)
- Clear communication and active listening abilities
- Ability to remain calm under high-pressure situations
- Basic computer proficiency
- Must be 18+ years old and legally eligible to work in the US