Job Description
Are you ready to serve your community and save lives?
The Raleigh Police Department is currently accepting applications for Police Dispatcher Trainee positions. In this vital role, you will act as the primary link between the public and law enforcement, ensuring that emergency services are dispatched with speed and precision. We are looking for calm, detail-oriented individuals who thrive in high-pressure environments and are committed to public safety.
As a Trainee, you will undergo comprehensive training to master emergency communication systems, radio procedures, and crisis intervention techniques. This is a direct hire opportunity with a competitive benefits package and a rewarding career path within government service.
Responsibilities
- Receive and process incoming 911, non-emergency, and administrative calls with accuracy and urgency.
- Dispatch law enforcement, fire, and emergency medical services units to incidents using Computer-Aided Dispatch (CAD) systems.
- Monitor police radio frequencies and CCTV feeds to maintain situational awareness of ongoing events.
- Enter and update incident reports, citations, and warrants into the Records Management System.
- Provide critical information and support to field officers to ensure their safety and mission success.
- Maintain a professional demeanor and de-escalate tense situations over the phone.
- Perform shift rotations, including nights, weekends, and holidays, as required.
Qualifications
- High School Diploma or GED equivalent required.
- Valid North Carolina Driver’s License with a good driving record.
- Excellent typing skills (minimum 40 WPM) and computer proficiency.
- Strong verbal and written communication skills.
- Ability to remain calm and make quick decisions under stressful conditions.
- Must be willing to submit to a thorough background investigation, drug screen, and polygraph examination.
- Previous experience in customer service, call centers, or emergency services is a plus but not mandatory.