Job Description
Join the elite team at Plano Police Department and launch your career in public safety! We're seeking motivated individuals to become Police Dispatcher Trainees in our state-of-the-art Emergency Communications Center. You'll be the vital lifeline connecting first responders with citizens in crisis, handling 911 calls, and managing critical operations. Enjoy comprehensive paid training, career advancement opportunities, and a supportive environment where your work directly impacts community safety. Benefits include health insurance, retirement plans, and paid time off.
Responsibilities
- Process 911 emergency calls with precision and compassion
- Operate CAD systems and radio communications for police/fire/EMS units
- Maintain accurate incident documentation and records
- Coordinate multi-agency responses during critical incidents
- Provide crisis intervention and pre-arrival instructions to callers
- Participate in continuous training for emergency protocols
- Collaborate with law enforcement, fire, and medical teams
Qualifications
- High school diploma or GED required
- Valid Texas driver's license
- Pass criminal background check and polygraph examination
- Typing speed of 40+ WPM with 90% accuracy
- Ability to work rotating shifts including nights/holidays
- Strong multitasking and decision-making skills
- Proficiency in computer systems and radio operations
- Experience in customer service or public safety preferred