Job Description
Join Phoenix's elite public safety team as a Police Dispatcher Trainee! No prior experience required – we provide comprehensive paid training to launch your career in emergency response. As the vital link between citizens and first responders, you'll manage critical 911 calls, coordinate resources during emergencies, and become a lifeline for our community. This full-time position offers competitive pay, excellent benefits, and clear pathways to advancement within the Phoenix Public Safety Communications division.
Responsibilities
- Process and prioritize emergency/non-emergency calls for police, fire, and medical services
- Operate Computer-Aided Dispatch (CAD) systems with precision and efficiency
- Maintain accurate documentation of all incidents and communications
- Provide clear instructions to callers during critical situations
- Coordinate resources with multiple agencies during emergencies
- Adhere to strict confidentiality and protocol standards
- Complete state-mandated training modules within specified timelines
Qualifications
- High school diploma or equivalent (GED)
- Ability to multitask in high-pressure environments
- Exceptional communication and active listening skills
- Strong typing proficiency (minimum 40 WPM)
- Pass comprehensive background check and drug screening
- U.S. citizenship and valid Arizona driver's license
- Ability to work rotating shifts including nights/holidays
- No felony convictions (misdemeanors reviewed case-by-case)