Job Description
Join the Texas Department of Public Safety as a Public Safety Telecommunicator and play a critical role in emergency response operations. This weekend-shift position offers the opportunity to serve your community while enjoying competitive pay and comprehensive benefits. You'll be the lifeline connecting first responders with those in need during high-stakes situations.
We provide extensive training, career advancement opportunities, and a supportive work environment. Austin's vibrant culture and outdoor lifestyle make it an ideal place to live and work while making a tangible difference in public safety.
Responsibilities
- Manage emergency calls and dispatch appropriate law enforcement, fire, and medical services
- Operate multi-line telephone systems and computer-aided dispatch (CAD) software
- Maintain accurate incident documentation and radio communications
- Provide life-saving instructions via phone during medical emergencies
- Coordinate resources during critical incidents and natural disasters
- Comply with all state and federal communication protocols
- Participate in continuous training and certification programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or call center experience
- Ability to work rotating weekends and holidays
- Strong multitasking and decision-making skills under pressure
- Proficient in computer systems and data entry
- Valid Texas driver's license
- Pass criminal background check and drug screening
- EMT certification preferred but not required