Job Description
Join the Charlotte-Mecklenburg Police Department as a Police Dispatcher Trainee and launch your career in public safety! This full-time trainee position offers comprehensive paid training to become a vital first responder in our community. No prior experience required – we provide all necessary certifications. Work in a state-of-the-art communications center alongside dedicated professionals committed to serving Charlotte residents. This role is your gateway to a stable, impactful career with opportunities for advancement and specialized training.
Responsibilities
- Receive, prioritize, and dispatch emergency/non-emergency calls via 911 and administrative lines
- Operate computer-aided dispatch (CAD) systems and radio communications equipment
- Provide critical pre-arrival instructions to callers during emergencies
- Maintain accurate records of all calls, actions, and incident details
- Coordinate with police, fire, and EMS units during active incidents
- Perform multitasking in high-pressure, fast-paced environments
- Adhere to strict confidentiality and procedural protocols
- Complete state-mandated dispatcher certification training
Qualifications
- High school diploma or GED equivalent required
- Ability to pass comprehensive background check and drug screening
- Strong typing skills (minimum 40 WPM) with computer proficiency
- Exceptional communication and active listening abilities
- Ability to remain calm and make critical decisions under stress
- Valid North Carolina driver's license (or ability to obtain within 30 days)
- No felony convictions and clean driving record
- Ability to work rotating shifts, nights, weekends, and holidays