Job Description
Join the Raleigh Police Department as a Police Dispatcher Trainee and launch your career in public safety! This dynamic role is your gateway to becoming a vital first responder in one of America's fastest-growing cities. You'll serve as the critical link between citizens in crisis and emergency services, handling high-pressure situations with professionalism and precision. Our comprehensive 12-week training program equips you with the skills to operate advanced communication systems, manage emergency protocols, and provide life-saving assistance. This is more than a job—it's your chance to make a tangible impact on community safety while building a stable, rewarding career with excellent benefits and growth opportunities.
Responsibilities
- Receive, prioritize, and dispatch emergency calls for police, fire, and medical services
- Operate multi-channel radio systems and computer-aided dispatch (CAD) software
- Maintain accurate incident logs and sensitive information in compliance with protocols
- Provide critical information to first responders and coordinate multi-agency responses
- Remain calm and professional during high-stress situations, including life-threatening emergencies
- Perform data entry and record management for incident documentation
- Communicate effectively with diverse populations in crisis situations
Qualifications
- High school diploma or equivalent required; college coursework in criminal justice preferred
- Minimum typing speed of 35 WPM with 90% accuracy
- Ability to pass comprehensive background check, drug screening, and psychological evaluation
- No felony convictions or serious misdemeanor offenses within past 10 years
- Must be at least 18 years old and a U.S. citizen
- Excellent communication skills and ability to multitask in high-pressure environments
- Basic computer proficiency with willingness to learn specialized emergency systems