Job Description
Are you looking for a challenging and rewarding career in public safety? The City of Madison Police Department is seeking dedicated individuals to join our team as Police Dispatcher Trainees. In this critical role, you will serve as the voice of the community, managing high-stakes communications that ensure the safety and well-being of Madison residents.
As a Trainee, you will undergo comprehensive training to master our advanced telecommunications equipment and emergency response protocols. This is a unique opportunity to build a long-term career in law enforcement support, working in a fast-paced environment where no two days are the same.
Why Join Us?
- Competitive salary and benefits package.
- State-of-the-art communication technology.
- Pathway to a permanent Dispatcher position.
- Make a tangible impact in your community every day.
Responsibilities
- Receive and process emergency (911) and non-emergency calls for service with speed and accuracy.
- Dispatch law enforcement, fire, and emergency medical personnel to incident scenes.
- Maintain real-time status updates for all units in the field using computer-aided dispatch (CAD) systems.
- Enter detailed incident reports and maintain accurate logs and records.
- Provide information and assistance to the public regarding police, fire, and emergency services.
- Monitor surveillance equipment and CCTV feeds for suspicious activity.
Qualifications
- High School Diploma or GED equivalent is required; post-secondary education in criminal justice or communications is a plus.
- Excellent verbal and written communication skills, with the ability to speak clearly and concisely under pressure.
- Ability to type at least 35 WPM with high accuracy.
- Strong decision-making skills and the ability to remain calm in high-stress, emergency situations.
- Must be willing to work rotating shifts, including nights, weekends, and holidays.
- Must possess a valid driver's license and acceptable driving record.