Job Description
Are you looking for a meaningful career in public safety? The City of Colorado Springs is currently seeking dedicated and detail-oriented individuals to join our team as Police Dispatcher Trainees. In this critical role, you will serve as the vital link between the community and law enforcement, ensuring rapid response to emergencies and maintaining public order.
We are proud to provide all necessary equipment, including state-of-the-art radio systems, Computer-Aided Dispatch (CAD) software, and protective gear. If you thrive in a high-pressure environment and want to make a real difference in your community, we want to hear from you.
Key Highlights:
- Full-time position with comprehensive benefits package.
- On-the-job training to become a certified 911 Dispatcher.
- Opportunity to work in a dynamic and supportive team environment.
- Access to modern technology and equipment.
Responsibilities
- Receive and Prioritize Calls: Answer emergency (911) and non-emergency lines, accurately assessing the situation to prioritize response based on urgency and severity.
- Dispatch Units: Rapidly coordinate the deployment of police, fire, and medical units to incident locations using the CAD system.
- Radio Communications: Maintain clear and concise two-way radio communication with field officers to provide critical updates, weather reports, and instructions.
- Record Keeping: Maintain accurate, up-to-date incident logs and records of all calls received and actions taken.
- Information Relay: Relay vital information from callers to responding officers, including descriptions of suspects, vehicles, and emergencies.
- System Monitoring: Monitor surveillance cameras and law enforcement databases to assist officers in real-time.
- Support Operations: Assist in the processing of citizen complaints, reports, and data entry as required.
Qualifications
- Education: High school diploma or GED equivalent required.
- Licensure: Valid Colorado Driver’s License with a good driving record.
- Communication: Excellent verbal and written communication skills; ability to speak clearly over the radio in stressful situations.
- Typing: Ability to type 35-45 WPM accurately.
- Availability: Must be available to work rotating shifts, including nights, weekends, and holidays.
- Decision Making: Strong ability to remain calm, make quick decisions, and solve problems under pressure.
- Computer Literacy: Basic proficiency with computer systems and willingness to learn specialized dispatch software.