Job Description
Are you ready to serve your community? The Saint Paul Police Department is urgently seeking dedicated individuals to join our team as Police Dispatcher Trainees.
In this critical role, you will serve as the vital link between the public and emergency responders. You will be the calm voice on the other end of the line during a crisis and the central hub that coordinates public safety efforts across the city. We are looking for individuals who possess exceptional communication skills, composure under pressure, and a strong desire to start a career in public safety.
As a Trainee, you will undergo a comprehensive training program designed to prepare you for the fast-paced environment of the Communications Center. If you are detail-oriented, tech-savvy, and ready to make a real difference, we want to hear from you.
Why Join Us?
- Impactful Work: Play a direct role in keeping Saint Paul safe.
- Comprehensive Training: Receive hands-on training with experienced dispatchers.
- Career Growth: Opportunities for advancement within the public safety sector.
- Competitive Benefits: Medical, dental, vision, and retirement plans.
Responsibilities
- Monitor and operate multi-channel radio communication systems to receive and dispatch emergency and non-emergency calls efficiently.
- Enter and update critical incident data, including suspect descriptions and incident details, into Computer-Aided Dispatch (CAD) systems with high accuracy.
- Direct law enforcement, fire, and medical personnel to incident locations and provide real-time status updates.
- Maintain situational awareness and coordinate resources to resolve incidents safely and quickly.
- Communicate clearly and effectively with diverse populations, including callers in distress, to gather necessary information and de-escalate situations.
- Perform clerical duties such as preparing reports, maintaining logs, and answering non-emergency phone lines.
Qualifications
- High school diploma or GED equivalent required.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong typing skills (minimum 35-40 WPM required).
- Excellent verbal and written communication abilities.
- Ability to remain calm, focused, and composed under high-pressure situations.
- No felony convictions or serious misdemeanors on record.
- Basic computer proficiency and willingness to learn new software.