Job Description
Join the City of Las Vegas Emergency Communications Center as a Public Safety Communications Officer. Be the critical lifeline connecting our community with emergency services during critical moments. This vital role requires calm under pressure, exceptional communication skills, and dedication to public service. Enjoy competitive benefits, retirement plans, and opportunities for career advancement within our municipal government.
Responsibilities
- Answer and prioritize 911 calls, dispatching appropriate emergency services (police, fire, medical)
- Operate computer-aided dispatch (CAD) systems and radio equipment with precision
- Maintain accurate records of all communications and incidents
- Provide clear, concise instructions to callers during emergencies
- Coordinate multi-agency responses during large-scale incidents
- Adhere to strict confidentiality protocols for sensitive information
- Participate in continuous training on emergency procedures and technology
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Ability to pass background check and polygraph examination
- Valid Nevada driver's license
- Typing speed of 40+ WPM with accuracy
- Ability to work rotating shifts including nights, weekends, and holidays
- Proficiency in Microsoft Office and multitasking under pressure
- National Emergency Number Association (NENA) certification preferred