Job Description
Join Mesa's elite Public Safety team as a Communications Officer where you'll be the critical lifeline connecting emergency responders with citizens in crisis. This high-impact role operates in our state-of-the-art Emergency Communications Center, handling 911 calls, dispatching police/fire/EMS units, and managing emergency radio systems. Enjoy comprehensive benefits including pension plans, paid training, and career advancement opportunities while serving one of Arizona's most dynamic communities.
Responsibilities
- Process emergency and non-emergency calls via 911 and non-emergency lines
- Dispatch police, fire, and EMS units using CAD/RMS systems
- Monitor emergency radio channels and maintain situational awareness
- Provide life-saving instructions to callers during medical emergencies
- Maintain accurate documentation of all communications
- Coordinate multi-agency responses during critical incidents
- Participate in continuous training for emergency protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or call center experience
- Ability to multitask in high-pressure situations
- Typing speed of 40+ WPM with 95% accuracy
- Valid Arizona Driver's License
- Successful completion of background check and drug screening
- Ability to work rotating shifts including nights/weekends/holidays
- EMR/EMT certification preferred