Job Description
Join the City of Wichita's Emergency Communications Center and become a vital first responder! We're seeking dedicated Public Safety Communications Officers to manage emergency calls and coordinate critical response services. This high-impact role serves as the lifeline for our community, requiring calm decision-making under pressure while working with cutting-edge dispatch technology. Enjoy competitive benefits, comprehensive training, and the opportunity to make a tangible difference in Wichita's public safety infrastructure.
Responsibilities
- Process emergency/non-emergency calls and dispatch appropriate police/fire/EMS units
- Operate multi-channel radio systems and CAD software with precision
- Maintain detailed incident documentation and digital records
- Provide crisis intervention and critical information to first responders
- Coordinate multi-agency responses during major incidents
- Adhere to NENA and APCO standards for call handling protocols
- Participate in continuous training for new technologies and procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or high-pressure call center experience
- Valid Kansas driver's license with clean driving record
- Ability to pass criminal background check and drug screening
- Typing speed of 40+ WPM with high accuracy
- Proficiency in Windows OS and Microsoft Office Suite
- Must pass emergency dispatcher certification training within 6 months
- Ability to work rotating 12-hour shifts including nights/holidays