Job Description
Join Mesa's elite Public Safety Communications team and become the lifeline of our community! As a Public Safety Communications Officer, you'll be the critical first point of contact during emergencies, providing life-saving assistance to residents and first responders. This full-time government position offers competitive benefits, career advancement opportunities, and the chance to make a tangible impact in one of America's safest cities.
The City of Mesa is committed to fostering a diverse, inclusive workplace where every employee thrives. We provide comprehensive training, state-of-the-art technology, and a supportive team environment. If you're passionate about public service and possess exceptional communication skills, we invite you to apply for this rewarding career opportunity.
Responsibilities
- Respond to emergency and non-emergency calls via 911 and administrative lines
- Dispatch appropriate police, fire, and medical resources using CAD/RMS systems
- Maintain accurate call documentation and incident reports
- Provide pre-arrival medical instructions via phone during emergency situations
- Operate multiple communication systems simultaneously under pressure
- Coordinate multi-agency responses during critical incidents
- Adhere to strict confidentiality protocols and HIPAA compliance standards
Qualifications
- High school diploma or GED equivalent required
- Minimum 1 year customer service or call center experience
- Valid Arizona Driver's License
- Ability to pass comprehensive background check and polygraph examination
- Proficiency in computer systems and typing (40+ WPM)
- Ability to work rotating shifts including nights, weekends, and holidays
- EMD or APCO certification preferred
- Bilingual (English/Spanish) candidates strongly encouraged to apply